Refund Policy

Overview

At Kwevithaxovanta, we're committed to providing exceptional financial education and services. This refund policy outlines the terms and conditions under which refunds may be requested and processed for our various programs and services.

We understand that sometimes circumstances change, and we've designed our refund policy to be fair while maintaining the integrity of our educational programs and financial services.

Refund Eligibility

Educational Programs and Courses

• Full refund available within 14 days of purchase if less than 25% of course content has been accessed
• Partial refund (50%) available within 30 days if less than 50% of content has been completed
• No refunds available after 30 days or if more than 50% of course content has been accessed
• Downloadable materials must be deleted to qualify for refund

Consultation Services

• Full refund available if cancellation occurs 48 hours before scheduled appointment
• 50% refund available for cancellations between 24-48 hours prior to appointment
• No refund for cancellations less than 24 hours before appointment
• Rescheduling allowed once without penalty

Software and Tools

• 30-day money-back guarantee for annual subscriptions
• 7-day refund window for monthly subscriptions
• Refunds prorated based on usage and subscription period
• Account access will be terminated upon refund processing

Refund Process

How to Request a Refund

• Submit refund request via email to info@kwevithaxovanta.sbs
• Include your full name, order number, and reason for refund request
• Provide proof of purchase and any relevant documentation
• Our team will review your request within 3-5 business days

Required Information

To expedite your refund request, please ensure you include the following information:

• Original purchase confirmation email or receipt
• Account username or email address used for purchase
• Specific service or product for which refund is requested
• Detailed explanation of circumstances requiring refund

Processing Times and Methods

Timeline

Once your refund request is approved, processing times vary depending on the original payment method:

• Credit card refunds: 5-7 business days
• Bank transfers: 7-10 business days
• Digital wallets: 3-5 business days
• International payments: 10-14 business days

Special Circumstances

Medical or Emergency Situations

We understand that unexpected medical emergencies or family crises can affect your ability to utilize our services. In such cases, we may offer extended refund periods or alternative arrangements on a case-by-case basis.

Technical Issues

If technical problems on our platform prevent you from accessing purchased content or services, we'll provide either a full refund or technical resolution at no additional cost.

Dissatisfaction with Service Quality

Your satisfaction is important to us. If you're not satisfied with the quality of our service, please contact us within 7 days of service completion to discuss resolution options, which may include partial or full refunds.

Non-Refundable Items

• Gift certificates and promotional vouchers
• Third-party services arranged through Kwevithaxovanta
• Physical materials that have been shipped and delivered
• Services that have been fully completed
• Subscription renewals (unless cancelled within grace period)

Dispute Resolution

If you disagree with our refund decision, you may request a review by our senior management team within 30 days of the original decision. We're committed to fair resolution of all disputes and will work with you to find a satisfactory solution.

For unresolved disputes, mediation services are available through recognized financial services mediation providers in Malaysia.

Policy Updates

This refund policy may be updated periodically to reflect changes in our services or regulatory requirements. Significant changes will be communicated to existing customers via email at least 30 days before implementation.

The most current version of our refund policy will always be available on our website at kwevithaxovanta.sbs/refund-policy.